Lost Landline number of 30± YEARS after Community Fibre installation

[tsri30]

Switched from Sky to Community Fibre last month as they were much cheaper b . Had Sky services until the day after Community Fibre installation. Now, Community Fibre said they don't have access to the landline number as Sky rejected their porting request and don't have access to the number. Sky said the switch was completed on their end, they no longer have access to the number either. When the landline number is called, it either ends the call straight away or have no sound. Before Sky this number belonged to BT. I absolutely don't want to use my number.

[Mark39]

Unfortunately I don't believe Sky have a process for retrieving a landline number once it has been returned to the unused numbers pool following deactivation of the line.

[tsri30]

We'll see if BT can access the number. If not, how can it be retrieved? 

[mormegil]

If the port order request was rejected then community fibre would be able to retry the request once their service has gone active 

if they cannot then it suggests they never requested the port in the first place

If the port order is there but the service is ceased with sky and the number returned to the range holder bt then city fibre can request the number from the range holder - but only if the number port was request on their order

if not and it's still within 31 days of the service ceasing then a new order with another company can recover the number, if it's more than a month then the number is gone

[tsri30]

Sky said it has passed 30 days, so they can't do anything as they don't have access to the number, the switch was successful on their end. Community Fibre said the number wasn't given to them. BT said that without active services, there's not much they can do to help; we should just talk to Sky and Community Fibre, as they are our previous and current providers. My order to Community FIbre and my leaving letter for Sky both clearly state that I wish for my landline number to be ported over, but it seems that something went wrong somewhere. After going back and forth for weeks on end between Sky, Community Fibre and BT, as of 18/03/2025, Sky had the landline number, and as of 19/03/2025, it was successfully ported over to Community Fibre. It may take a week or so to get the number to work. I wish everyone on this forum to know about the Time Switch (OTS) Process before switching, as providers will take us for fools and always ask for proof of some kind. If the losing provider doesn't provide the winning provider with the customer's number, the losing provider can get fined.