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Discussion topic: Landline tone for 30 seconds and disappears no dial tone help!

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This message was authored by Agentmokkers This message was authored by: Agentmokkers

Landline tone for 30 seconds and disappears no dial tone help!

Sky Ultrafast Broadband Contract with internet call bundle. Contract for over 4 months 

 

  • Plugged my corded analog phone into the Sky Hub Router in the phone socket (as per instruction)
  • There is a dial tone for about 4 seconds, then it disappears, the phone starts beeping like an alert tone so have to unplug. 

Anybody else experiencing this?

 

  • Troubleshooted with following 1) rebooting router (power off/on) 2) All lights are green including internet / voice 3) All lights at master socket is on too 4) Telephone plugged into the phone socket as per instructions

Help!?

 

 

 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Landline tone for 30 seconds and disappears no dial tone help!

Posted by a Superuser, not a Sky employee. Find out more

@Agentmokkers  To rule out the phone are you able to use a different one to see if the same thing happens?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Landline tone for 30 seconds and disappears no dial tone help!

Posted by a Superuser, not a Sky employee. Find out more

@Agentmokkers  To rule out the phone are you able to use a different one to see if the same thing happens?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Agentmokkers
Topic Author
This message was authored by Agentmokkers This message was authored by: Agentmokkers

Re: Landline tone for 30 seconds and disappears no dial tone help!

Thank you 

 

Turns out you can't plug in an old fashioned corded analog landline phone. I bought a new cordless phone and it did the trick. 

 

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