Landline says check line cord since yesterday, now no internet access

[still19]

Friday 29/3 landline said check line cord, tried all connections, disconnected then re-connected with no success. Used a previous cable phone, still not working. Approx 4pm today internet went down. Any suggestions?

[Highlinder]

@still19 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[still19]

Thanks, resolved the internet problem, now have access.  Still no landline.  Virtual assistant not offered any help with landline so far

[Highlinder]

@still19  Do you have any other way of contacting Sky to reoprt this fault on your phone line?

[still19]

Thanks highlinder, tried phoning but it's a long wait. Will try again tomorrow. 

[still19]

Contacted Sky and identified a fault, engineer scheduled for Thursday.