Landline "the person is on another call" message when people try to call me

[Steven+S]

friends have reported that when they tried to call me on the land line they got  "the person is on another call" message, even when i'm not. I tried to call out and can't get a dialling tone. I've checked all the connections and plugged the phone directly to the socket rather than through the filter but its the same. I can't get hold of anyone in SKY via the suggested contact numbers, any ideas?

[caesarome]

@Steven+S 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

[Anonymous · Accepted solution]

Sky are aware of this issue which is affecting a large number of customers and it is under investigation.