Landline phone not working - line cord error appears? Line 'engaged' when calling the number?

[Splodge11]

Line cord error. Have replaced the wiring to the phone using Sky equipment but still 'line cord error' appears?

[Daniel0210]

@Splodge11 

You should be able to run a telephone line test using this link 

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban... 

If the test detects a fault on the line, you may be able to arrange for an Openreach engineer to be booked without the need to call Sky. 

[Splodge11]

On 06/12/22 Sky confirmed that I had a problem on phone line (a generic 'line chord error' message).

On 08/12/22 Out Reach came (after Sky raised a fault) and advised of two line problems - internal and external.  The external, from the road to the property, was replaced.

However Out Reach advised that Sky had only paid Out Reach for the external fault - not the internal line chord error message.

Now back to square one! 

[Mark39 · Accepted solution]

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@Splodge11 wrote:

The external, from the road to the property, was replaced. 

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You mean the cable from outside as far as the master phone socket indoors? That's all Openreach and Sky are responsible for.

[Splodge11]

@Mark39   Thanks for that.  Would Open Reach, as far as you know, attend to this internal failure if I contracted them?

[Mark39]

You can't contact Openreach yourself - their customers are the service providers like Sky, BT, TalkTalk etc. Am I right in thinking that it's the cable to an extension socket that is the problem? That's a householder's responsibility, but I'm not sure whether a Sky engineer would take a look for you. I'd suggest giving them a call.

An alternative might be to invest in a cordless phone (they're not very expensive). You could then plug the base station in the master phone socket, but place the handset wherever it's convenient - perhaps near the socket where your phone is currently plugged in?