Landline phone not working No Dial Tone No incoming calls.

[Keith761]

Broadband ok Phone not working.

[caesarome]

Have you made any changes to your broadband package recently ?

[Keith761]

No - as stated broadband working - phone not working, no dial tone and no awnser when I call my number. from my mobile.

[caesarome]

@Keith761 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.