Landline phone connection to a Sky Hub?

[Rasik1]

Changed from a BT Broadband to Sky Stream and Broadband...landline not working and Sky have sent a hub as the original would not update to new software... guess what, still the same issue and we've been without a landline since the switchover!

[Mark39]

When did the switch complete? Do you have a white Hub, or black?

[Rasik1]

White hub

[Rasik1]

Switched over on Monday 14th October 

[Mark39]

There's a known issue with delayed activation of the phone service which affects some customers with the white Hub.

Try factory resetting the Hub by pressing the WPS button for 30 seconds.