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Message posted on 18 Oct 2024 09:54 AM
Changed from a BT Broadband to Sky Stream and Broadband...landline not working and Sky have sent a hub as the original would not update to new software... guess what, still the same issue and we've been without a landline since the switchover!
Message posted on 18 Oct 2024 11:30 AM
When did the switch complete? Do you have a white Hub, or black?
Message posted on 18 Oct 2024 11:31 AM
White hub
Message posted on 18 Oct 2024 11:32 AM
Switched over on Monday 14th October
Message posted on 18 Oct 2024 11:35 AM
There's a known issue with delayed activation of the phone service which affects some customers with the white Hub.
Try factory resetting the Hub by pressing the WPS button for 30 seconds.
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