Landline number temporarily unavailable??

[Junifer]

Been trying all day to ring elderly parents from my landline to their landline. We both have Sky talk. Can't get through just message saying  this number is temporarily unavailable. I can ring other landline numbers and can call parents landline from my mobile. My sister can also call them landline to landline. Any ideas how to resolve appreciated. Thanks

[caesarome · Accepted solution]

Do you know if your parents can ring you, perhaps ask your sister to get them to try and call you ?

If they can call you then you will need to call Sky on the free 150 number to report this issue to Sky so that it can be investigated.

[Junifer]

Thanks yes they can call me so I will ring Sky tomorrow