Have just switched over to sky broadband but the phone number appears to be a new one when old one was meant to carry over. Both old and new number do not ring and phone has no dial tone.
Posted by a Superuser, not a Sky employee. Find out more
@Lesley3 Does your hub have voice light, is this lit up? If so plug the phone into the back of the hub using the UK phone port.
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Posted by a Superuser, not a Sky employee. Find out more
@Lesley3 Does your hub have voice light, is this lit up? If so plug the phone into the back of the hub using the UK phone port.
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Posted by a Superuser, not a Sky employee. Find out more
What colour does the voice light show on your hub.
Have Sky told you about a new number on your account?
What number is listed on your Sky account page under the Broadband and Talk section under the field landline number: Is it your old or a new one?
The voice service can take some hours to change over and become active, even though your broadband may be activated.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester. My good journey to Sky Stream from Sky Q. Click here to read
