Landline not working since full fibre installed

[Melissajade80]

I wonder if anyone has had the same issue? I had my internet at home changed to fibre a couple of weeks ago and I can receive calls, but cannot make calls on my landline. I have a green light on my router for voice and the phone is plugged into the back of the router, but it just won't make calls.

[GD1]

@Melissajade80  Have you tried restarting your hub since the activation date?  If not can you try that 1st.

[Melissajade80]

Hub has been restarted a few times and still not working. 

[GD1]

@Melissajade80   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Thanks for escalating. We've sent an invite to @Melissajade80.