Landline not working since full fibre installed

[TraceB]

The problem I have is I have no room for my telephone or a spare socket for it to go next to the router.

The original BT engineer that came out was going to wire the telephone cables into the white modem box but he couldn't complete the install due to an underground blockage (couldn't get the fibre cable in).

[peter-marlow+1966]

I have full  fibre broadband  but i  have and was sent a sky wifi  max hub  and my phone is  plugged  into  the phone  port on the hub and works fine, i did not have to have the phone  wired in the the optical network terminal 

[Mark39]

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@TraceB wrote:

The problem I have is I have no room for my telephone or a spare socket for it to go next to the router.

The original BT engineer that came out was going to wire the telephone cables into the white modem box but he couldn't complete the install due to an underground blockage (couldn't get the fibre cable in).

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I don't know what the engineer was planning to do, but it doesn't sound like a standard installation. You could use a standard telephone extension cable plugged into the Hub phone socket, so that you can place the phone somewhere more convenient?

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[peter-marlow+1966]

With full fibre your  telephone socket  will no long work everything  will come down the fibre optic cable tothe optical network terminal 

[peter-marlow+1966]

Do you have a grey open reach box  outside of your house 

[TraceB]

Yes, I do

[peter-marlow+1966]

Ok that's  full fibre broadband, my sky max wifi hub us connected to the optical network terminal and my telephone land line is connected  to the hub and works fine

[TraceB · Accepted solution]

All is sorted now. BT came out Thursday and my landline is now working! Apparently my phone line was still connected to the telephone exchange so has now been disconnected so my calls are going through the internet now.

Thanks all for your help

[Mark39]

Good to hear, @TraceB 🙂