Landline not working since full fibre installation

[Caroline141]

My landline is not working following full fibre installation

[caesarome]

@Caroline141 

When was your broadband activated as it can take up to 24 hours for the landline to start working. 

[Caroline141]

Last wednesday (4 June) .. didn't notice until this evening, when someone text me to say line not working

[caesarome]

Is your phone connect directly to your Sky Broadband hub ?

[Caroline141]

Yes .. error code gone from phone screen, but not still unable to make or take calls

[caesarome]

@Caroline141 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Caroline141]

Hello .. my phone line is still not working

[Mark39]

@Caroline141 you need to engage with the chat bubble. Sky won't be able to respond to you here.