Landline not working. only automated response from Sky.

[Alanbfc]

Landline not working. Tried contacting Sky service centre through Facebook Messenger. Just an automated response that isn't helpful. Anyone have an email address for sky's service team?

[GD1]

@Alanbfc  Sky don't use email.  When was your landline last working?  Is there a voice light on your hub?

[Alanbfc]

Hub is OK. Broadband internet working. Just landline dead. No dialtone

[GD1]

@Alanbfc Can you answer the questions I raised?

[Alanbfc]

Landline working fine last night. Hub doesn't have a voice light. Just 3 lights for power, broadband and internet 

[GD1 · Accepted solution]

@Alanbfc   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Alanbfc]

Thanks. Much appreciated 

[Lisa-P1987]

Thank you for escalating this. We have sent Alanbfc an invite to chat 🙂

[Alanbfc]

Phone line fixed a few hours after these posts. Thanks everyone 

[Lisa-P1987]

Update – Thanks for chatting to us Alanbfc. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂