Internet

[Natalie_mac75]

Hello, but why am I having to use my data as Internet not good, and telephone line down? 

[Natalie_mac75]

OK how long will this be as Internet lagging? 

[Mark39]

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@Natalie_mac75 wrote:

OK how long will this be as Internet lagging? 

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Can you clarify what you're asking, please? How long will what be?

[Natalie_mac75]

Hello has my landline been checked yet?

And if so is all ok? 

[Daniel0210]

@Natalie_mac75 

In case you’re not already aware, you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers. Unless you've called Sky nothing will have been checked.,

[Mark39]

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@Natalie_mac75 wrote:

Hello has my landline been checked yet?

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Not as a result of you posting here. We're customers.

Did you read the reply to your first post?

[Steven1022]

I am having the same problem my internet is still working but my phone line is still not connecting when I call the land line (from mobile just get one beep from the phone then nothing) and my call just goes to sky's answering service like we haven't answered our phone. 

[Mark39]

@Steven1022 are you new to Sky broadband/landline? Or has your Sky landline worked OK up to now?

[Steven1022]

Been with sky for years it's worked fine till now 

[Mark39]

Try Sky's troubleshooting here: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-standa...

[Joseph47]

Would it be possible to run a line check on house phone which is dead 

BT installed line

[Mark39]

Welcome e to the Community @Joseph47 . Just so you know, we're mainly customers here. It's unlikely Sky will respond to your post.

You could try the simple connection test here, even if your broadband service is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Failing that,  can you give us so e background details - are you new to Sky Talk (landline) / Broadband? Or has your landline with Sky been working OK up to now?