Landline not working but broadband OK

[Mrs+Paul]

My landline isn't working - there is no dial tone but the phone will still ring.  The phone is displaying the message check phone line.  A relative is in hospital and I need to be contactable.  My broadband is fine.  I have tried all the steps on the guide but they haven't helped. 

[Highlinder]

@Mrs+Paul  Has this just happened out of the blue or have you  upgraded your Sky broadband package.

[Mrs+Paul · Accepted solution]

Thanks for your reply, it did just happen out of the blue.  I borrowed a neighbour's phone to report the issue and Sky found a fault on the line which Openreach are booked to come and look at.  I just never realised that broadband could work whilst the phone line didn't! 

[Highlinder]

@Mrs+PaulGlad that you got to the bottom of it and the fault is getting fixed.

When you say you borrowed a phone to call Sky. I take it this was a mobile phone and not another landline phone to plug into your own line and that was working?

[Mrs+Paul]

Tee hee no - I mean I made the call to Sky from my neighbour's landline!

[Highlinder]

@Mrs+Paul  Thank you for clearing that up.