Landline not working and i do not own a mobile phone

[caesarome]

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@cozzy1977 wrote:

i sent a message abot this in a bluew bubble chat explaining all this and as of yet no reply

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When did you send this message ?

[cozzy1977]

it was monday ..with a employee named lisa i think.

[Mark39]

@cozzy1977 as explained previously, that chat will have closed automatically after 48 hours. If you wish we can re-escalate for you. It's unlikely to be fixed until you report it to Sky.

[cozzy1977]

They know all this  i got a message of an ACTUAL emplyee on monday and i explained eveything.  THE SITE TYELLS ME  YOU NEED A ENGINEER AS THERE IS A PROBVLEM ON YOUR LINE...i dont understand why this is so diificult...THE SKY WEBSITE IS TELLING ME I NEED A ENGINEER..Aapparantluy they wont send one until i have had a back and forth with a emplyee..which i have a;lready done!!!!! i could have booked a engineer online BUT BECAUSE I DO NOT OWN A MOBILE PHONE  the form wiul;l not completye that is why i need somebody top send me a engineer...i feel like i am speaking a forign language.

[Mark39]

Unfortunately, if you can't book it online, you're going to have to speak to Sky (again). Once they've done their troubleshooting, they'll be able to book an engineer for you,

[cozzy1977]

So ,you want me to do all this again....THE WEBSITE IS TELLING ME THERE IS A FAULT and a engineer needs to come..but its because this system is garbage..i have to start this process again...why cant somebody book  me a ENGINEER..the site tells me i need one..the site tells me i need one...this is ridiculous. Thanks for the reply ..i give up.

[cozzy1977]

There wont be a problem when it comes to my next payment though..they will happily take that wont they.

[Mark39]

@cozzy1977  by way of explanation, I don't want you to do anything, but you want your phone line fixed.

We're customers here, so obviously we can't arrange an engineer for you. Only Sky can do that, but they can't request an engineer from Openreach without first verifying you as the accountholder and identifying the cause of the fault which requires you to do some troubleshooting. 

[cozzy1977]

I have done thye truble shooting steps over and over again...the line detcts there is a fault....thanks again for the help... but i give up. this is too stessfull.. two weeks ago today my phonline died and my internet became a crawl...i am not going through all this again..thanks Mark  . i appreciate it even though i sound annoyed...