Landline not working after sky fibre was installed with my Sky Q modem

[Julio4]

My landline does not work after sky fibre was installed with my Sky Q modem/router

[JimM1]

@Julio4 The sky Broadband Hub is the minimum to have a connected landline working on a Full Fibre circuit phone then connects to the back of that hub, the sky Q or sky Hub do NOT support voice connected to the hubs! If moved off a standard fttc cable line to a digital connection with partial fibre then the phone line may just be disconnected for voice operation. Best if you say exactly what you have if you do know!

Take a look at the link below for the hubs!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Edit:- If you do need to get a replacement sky Hub, the link below will allow you to do so online!

www.sky.com/skyhuboptions

[Chrisee]

@Julio4 if you still have a Sky. Q router - flat type - these are being withdrawn as they do not meet new HMG regs coming in next year. If Sky haven't sent you a replacement call them as you need one.