Landline isn't working over 2 months plus WiFi cutting out

[Lauren.Mcc]

My sky landline phone hasn't been working in over 2 months or more. There is no dial tone and can't receive incoming or make outgoing calls. My WiFi keeps cutting out every hour on and off 

[Highlinder]

@Lauren.Mcc Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you Lauren.Mcc. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂