Landline is broken and hasn't been working for many months

[MahimMishra]

Hello. I have a Sky Talk and Broadband package and I just realised thet there is another price rise so £15 so coming out of my bank account for Sky Talk and it does not work. I have absoloutely no clue what the problem is and have not been able to contact Sky previously. The landline is pretty much new and there isn't any problem with it so we are quite sure it is due to a signal problem. I would appreciate any help at all.

[Mark39]

Does your broadband Hub have a Voice light which is illuminated? If so, is your phone handset plugged into the Hub?

[MahimMishra]

@Mark39 ,

No, my broadband hub does not have a Voice light.

[Mark39]

Try the connection test here even if your broadband service is working normally.

https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect the fault, you'll need to report it yourself to Sky. We can ask Sky to contact you here via their messaging service, so that you can  report it via a private online chat if you wish.