Landline inoperative since switching to Sky Ultrafast Fibre

[David_Schofield]

I switched to Ultrafast Fibre on 27th October and was told by the sky engineer that the landline number would become active within 36 hours when BT switched the line over.

However nearly three weeks later the Voice LED on the router is still off and I have no landline.

I can't get hold of anyone at sky as the automated system says I am not calling from a valid land line number.....

I CAN'T BECAUSE THE LANDLINE IS NOT WORKING.......

Does anyone know how to get out of this catch 22 situation, as I can't see how to contact them without a sky landline which isn't working?

I  have followed all of the help guides on the Sky website, reset the router numberous times and still have no voice LED.

The log files on the router show the voice service starting, but other than that the line is dead.

I am an electronic engineer specialising in IP based products, so know what I'm doing, but I just can't talk to anyone at Sky to get this sorted.

[Mark39]

If you wish, we can ask Sky's messaging team to contact you here, so that you can report it via a private online chat?

[David_Schofield]

Hi Mark, sounds like a plan.

I think it's a simple case of them chaasing up BT to make the switch, but just need to get someone to do it.

[Mark39]

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to David_Schofield.

[Addie15 · Accepted solution]

Update-We are closing this session now, but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[loverboi]

@David_Schofield  hi may i just ask have you plugged the landline into the rear of the router instead of the master socket thanks 🙂 😄