Landline hás not worked for over 3 week. Broadband was down but now working

[TonyPotts]

My daughter has contacted SKY to report the landline as not working on several occasions. She was informed that it was an outage and Openreach was aware and would resolve by 5th of November. This has not happened.

We have contacted Openreach who have stated that we should contact our service provider.

I am 87 years old and rely on my landline for hospital calls. I also have an emergency red button which is linked to the phone line, obviously this is also not working. I am very upset and distressed and wish this complaint to be escalated and resolved post haste.

[Mark39]

If you wish, we can ask Sky's messaging team to contact you here so that you can seek an update via a private online chat?

However, if this is a general outage, there may be little Sky can do except wait for Openreach to repair the fault. 

[TonyPotts]

My neighbours landlines do not seem to be affected. The problem seems to be between the pole and my bungalow.

[Mark39]

You'll need to report it to Sky, then. Would you like us to alert the messaging team, as I posted previously?

[TonyPotts]

Yes, please

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @TonyPotts.