0

Discussion topic: Landline failure after installation of Fibre Broadband

Reply
Avatar for Alasdair2
Level 0 icon
What's this?
This message was authored by: Alasdair2

Message posted on ‎16 Nov 2023 05:00 PM

Landline failure after installation of Fibre Broadband

Having opted for Fibre Broadband once it was up and running I lost the use of my landline. Any suggestions because getting someone from Sky to sort it out doesn't seem to be an option.

Report post
Post 1 of 7
781 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎16 Nov 2023 05:02 PM

Re: Landline failure after installation of Fibre Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Alasdair2  Is there a voice light on the hub?  Is this lit up?  If so you need to plug the phone into the UK phone port on the hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 7
778 Views
Reply
Avatar for Alasdair2
Level 0 icon
What's this?
Topic Author
This message was authored by: Alasdair2

Message posted on ‎16 Nov 2023 05:13 PM

Re: Landline failure after installation of Fibre Broadband

No as it it is connected direct to the router as per the instructions by the guy who installed it

Report post
Post 3 of 7
771 Views
0 Likes
Reply
Avatar for Alasdair2
Level 0 icon
What's this?
Topic Author
This message was authored by: Alasdair2

Message posted on ‎16 Nov 2023 05:14 PM

Re: Landline failure after installation of Fibre Broadband

The only light not working is Voice

Report post
Post 4 of 7
770 Views
0 Likes
Reply
Avatar for Alasdair2
Level 0 icon
What's this?
Topic Author
This message was authored by: Alasdair2

Message posted on ‎16 Nov 2023 05:16 PM

Re: Landline failure after installation of Fibre Broadband

Sorry!  Was being thick.  The phone is connected but the voice light is not showing

Report post
Post 5 of 7
769 Views
0 Likes
Reply
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎16 Nov 2023 05:20 PM

Re: Landline failure after installation of Fibre Broadband

Posted by a Superuser, not a Sky employee. Find out more

How long since your new service was activated? It can take a full 24 hours for the Voice service to be up and running.

Report post
Post 6 of 7
767 Views
0 Likes
Reply
Avatar for Alasdair2
Level 0 icon
What's this?
Topic Author
This message was authored by: Alasdair2

Message posted on ‎16 Nov 2023 05:25 PM

Re: Landline failure after installation of Fibre Broadband

4 October.  I'm now in touch with Sky so thank you for your assistance

Report post
Post 7 of 7
764 Views
Reply
Reply