Discussion topic: Landline failure after installation of Fibre Broadband

This message was authored by: Alasdair2 · ‎16 Nov 2023

Having opted for Fibre Broadband once it was up and running I lost the use of my landline. Any suggestions because getting someone from Sky to sort it out doesn't seem to be an option.

This message was authored by: GD1 · ‎16 Nov 2023

@Alasdair2 Is there a voice light on the hub? Is this lit up? If so you need to plug the phone into the UK phone port on the hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Alasdair2 · ‎16 Nov 2023

No as it it is connected direct to the router as per the instructions by the guy who installed it

This message was authored by: Alasdair2 · ‎16 Nov 2023

The only light not working is Voice

This message was authored by: Alasdair2 · ‎16 Nov 2023

Sorry! Was being thick. The phone is connected but the voice light is not showing

This message was authored by: Mark39 · ‎16 Nov 2023

How long since your new service was activated? It can take a full 24 hours for the Voice service to be up and running.

This message was authored by: Alasdair2 · ‎16 Nov 2023

4 October. I'm now in touch with Sky so thank you for your assistance

Discussion topic: Landline failure after installation of Fibre Broadband

Landline failure after installation of Fibre Broadband

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Re: Landline failure after installation of Fibre Broadband

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