Landline cuts out when making and receiving call

[RESW]

Hi it would be really helpful if someone could respond. We've had Sky Talk since Dec 2022 and until earlier this month no problems. However, when we answer a call it now cuts out and if we try to make an outgoing call, it cuts out. On a couple of occasions there have been instances of phone cutting out mid conversation. . We have two cordless landline phones. It would be helpful to know how to fix this. We had no problem with BT in the past. 

[Mark39]

@RESW it can be caused by a faulty or missing microfilter. Just so you know, we're customers here.

[RESW]

Thanks for your response. Forgive my ignorance, I am not hugely technically knowledgeable; what are and where do I find micro filters? 

[Mark39]

@RESW no worries. Does your master phone socket have separate sockets - one for your Sky broadband Hub and the other for your phone? 

[RESW]

Hi no. Phone goes directly into the hub.

[Mark39]

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@RESW wrote:

Hi no. Phone goes directly into the hub.

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Ok, it's not a microfilter problem then, and will need to be reported to Sky. If you wish we can ask the Community messaging team to contact you here for a private online chat tomorrow. The alternative is to give Sky a call.

[RESW]

Ok thanks for help. I'll call them.