LAand line dead but broadband working

[lynnielong]

My landline is completely dead. Not sure how long it's been like this as we don't generally use it for making calls but a few family members still call us over it.

Both plug in phones are completely silent when the reciever is lifted. I have also tried another known working phone from work and this is also dead.

I have run the broadband checker and all seems fine with that and the Wi-Fi but no landline.

[Mark39]

Does your broadband Hub have a 'Voice' light which is lit?

[lynnielong]

Can you tell me what that looks like Mark not sure.

[Mark39]

Sure - if you're Hub looks like the Sky Broadband Hub pictured in the link here, then there are four indicator lights on the front panel, one of which is labelled ' Voice.

If you have one of the other Hubs, it won't have a Voice light.

https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/lights-on-my-sky-hub/article...

[lynnielong]

Mark thank you very much for the info.  However, my hubby was also on the phone trying to speak with sky and they have now done checks and confirmed they need to send an engineer out.  Thnk you anyway x