Just upgraded to 500mbps full fibre but can't make calls

[Neilvv]

Hi,

I had full fibre installed on Tuesday 17th.

The internet is working fine but i am unable to make internet calls but can receive them.

The phone is plugged in to the Sky Max router.

I have unplugged everything, reset everything but still cannot make calls.

Any help would be appreciated.

[Mark39 · Accepted solution]

Try turning off your Max Hub and the ONT for an hour, to see if it activates the landline service.

[Neilvv]

Thank you for your reply.

I will give this a go and will let you know if it fixed the problem.

[Neilvv]

Hi,

Just wanted to thank you for your help, it is now working.

Thanks again.