Just joined sky from Virgin on 24th Sep. Broadband and TV ok but still a dead landline.

[MU18]

Taken out new contract with Sky from Virgin  (24th Sep) supposedly using the new ;touch switch ' over.  This was a real mess.  Engineer called 24th Sep and did his job ok.  After phone calls from one company to the other we now have SkyStream tv and Broadband  successfully installed but still the Landline is not connected and still dead.  After three days surely the phone should  now be active. Any one any ideas why this has not happened please?

[Mark39]

@MU18 welcome to the Community 🙂. You're probably already aware that we're mainly a Community of customers.

Did you switch to a full fibre product from Sky? And do you have the Wifi Max add-on? And lastely, is your phone handset plugged into your Sky broadband Hub?

[MU18]

Yes. No and Yes to the questions.

[Mark39]

Is the LED labelled 'Voice' on the front panel of your router illuminated? if so, amber or green?

[Mark39]

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@Mark39 wrote:

Is the LED labelled 'Voice' on the front panel of your router illuminated? if so, amber or green?

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@MU18 scratch that, it may not be relevant to your Hub.

Sky recommend a factory reset of the Hub which may resolve it. To do that, hold down the WPS button on the side for 30 seconds.

[MU18 · Accepted solution]

Thankyou for this.IT WORKED and at last I have a dial tone and an active phone -line but why Sky didn't suggest this solution when I rang them is unbelievable. Their only reply was wait a few more days and contact Sky again. Thankyou again for your reply, it has been a great help.