Just had Full fibre fitted yesterday, Still no dial tone.

[robm1952]

Hi

I had ultrafast fibre fitted yesterday, I was previously with virgin. Engineer said talk wont work for a few hours. . This morning I have restarted Max Hub and Ont box just now but still no dial tone on landline.  The  landline phone  just says 'Check Phone Line'  I have tried 2 different phones, treble checked connections (The phone is plugged into the back of the Sky max hub marked 'UK').  

Please could someone help. Thanks. 

[GD1]

@robm1952   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @robm1952.

[robm1952 · Accepted solution]

Even though i tried 2 different cables and 2 different phones (rj11 to BT phone connector) It didnt work. I found a 3rd cable to try as a final straw and it worked even though the cables look the same. I guess the wiring is paired differently? Anyway its some information for anyone else with the same issue. 

[Urbs1]

This could be a solution for my problem. As you say perhaps older wires are the problem. Thanks for sharing.