Incoming international calls on landline since having upgrade and new router.

[TerenceGregory]

Difficult calling sky for help. Too many technical questions .Need simple answers as we are both in our eighties. Really need a technical person to visit and fix the problem.

[Mark39]

@TerenceGregory what problem are you having with incoming international calls? Do you receive other calls ok?

[TerenceGregory]

Yes. All other calls ok including making international calls.

[Mark39 · Accepted solution]

@TerenceGregory it sounds like a routing issue of some sort. I assume you haven't previously contacted Sky to ask them to bar premium rate and international calls.

There's nothing you can do to sort it out for yourself, so I'm afraid you'll have to persevere with contacting Sky to report it.

Edited to correct typo - international, not internal.