Incoming calls - the caller can’t hear me but I can hear them

[L7P]

Any incoming calls to my landline - I can hear them but they cannot hear me. Been like this for last 48 hours. Landline is a plug in 

[Highlinder]

@L7PCan you be heard when making outgoing calls?

[L7P]

No, I can't be heard by the person calling but I can hear them 

[Highlinder]

@L7P  Could you please run through the phone-line test troubleshooting. Don't think it will find anything, but it may let you book an engineer. If nothing is found and unable to book an engineer come back let us know.

https://www.sky.com/help/articles/fix-phone-problems-start 

[L7P]

Thanks for your help. Landline still not working for incoming calls . 
The link  you provided has not allowed me to book an engineer .

grateful of any further assistance please 🙏 

[Highlinder]

@L7P I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 
 

[Lisa-P1987]

Update – We are still looking to help you L7P. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
 

[Anstis]

Hello,

Sorry for digging this up a few months after the fact, but I have encoutered the same problem on my phone (Fibre optic broadband).

Did you find a solution for this problem?

Thanks in advance!

[L7P]

No still not working. Sky advised there is no fault with the line. I have tried different handsets and still not working so clearly there is a fault. So annoying 

[Mark39]

@L7P what was the result of the private chat arranged for you with Sky, or did you contact Sky separately? What did theu advise?

[gp111]

I'm also getting the same problem, which involves either end of a phone call not hearing the other end.  The problem started on 17th March and is unfortunately random as some calls are OK and some aren't.  I've had all of the following situations:

1. When making outgoing calls the far end can't hear me.
2. When making outgoing calls I can't hear the far end.
3. When receiving an incoming call the far end can't hear me.

I've tried two different landline phones connected to the Sky Hub (FTTP) and the problem occurs on both phones.  Also the problem occurs when making or receiving calls to landline and UK mobile phones numbers.

[gp111]

Further to my previous post, I should add that I've followed the troubleshooting guide (online test, rebooting etc) which hasn't helped.  I see there are a number of other recent threads where people are reporting the same problem so is this a Sky infrastructure fault?

[KevNewMedia]

Hi @Anstis 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[KevNewMedia]

Hi @L7P 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147