Incoming calls - the caller can’t hear me but I can hear them

[Mark39]

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@gp111 wrote:

Well that's disappointing.  The first outgoing call this morning was a failure as the far end couldn't hear me.  They called me and we could both hear each other.  I've made more test calls and can confirm the fault is still there and it's still random ☹️.

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It does seem to be intermittent.

Sky said they would update the thread here when it has been fixed, so occasional successes are probably not meaningful until they do so.

[Elliot0101]

Hello, 

I too am experiencing this issue. Please could my case be escalated to sky and added to the case examples. 

Many thanks all

[Mark39]

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@Elliot0101 wrote:

I too am experiencing this issue. Please could my case be escalated to sky and added to the case examples. 

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As you can see from the previous posts, Sky are already investigating the issue.

[Mr+Ramsden]

Same here, i've been a sky customer for years and never experineced sn many problems like i have in last year. Really disappointed with overall service these days

[Ojustaboo]

My aunts just moved house and now has Sky stream.

she's having exactly the same problem.

She can always hear them, sometimes they can hear her, most times they can't 

[Frenchie2]

This seemed to be a problem back in April. I have just started to have the problem. Was it eventually resolved ?

[gp111]

@Frenchie2 It did get resolved for me.  However I don't know if the problem reoccured as I moved to BT shortly afterwards.

[Frenchie2]

Many thanks for the update. How was it resolved?

[gp111]

@Frenchie2 I have no idea what Sky actually did to resolve it, but after whatever they did both ends of a call could hear each other!

[Frenchie2]

Many thanks

[Mr+Ramsden]

Yeah it was resolved, think they just turned everything off and back on again 😄