Incoming calls on landline only ring once.

[enedsgnik]

A few weeks ago our landline started acting oddly. Incoming calls ring once then stop ringing, although we can see on handset that the caller is still on the line. In each case the caller reports that they can still hear a ringtone. 

I have tried connecting two other phone sets to our line instead, but still the same problem, so it is not an issue with my phone set.

I have tried to contact Sky but am completely frustrated by the inability to get to anyone human! Their automated system keeps sending me round in circles!

[caesarome]

@enedsgnik 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us enedsgnik. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[enedsgnik]

The previously reported landline phone problem is STILL UNRESOLVED. Please fix it asap.

[caesarome]

As you can see from the posts above the messaging team tried to contact you via here about this but you failed to respond, so do you want us to alert them again and if so will you be able to respond to them because if you can they will then run some checks to see if a fault is found, so let us know if you want them to be alerted again.

[Daniel0210]

@enedsgnik 

So would you like your issue re-escalating to Sky? 

[enedsgnik]

What I would really like is for it to be solved! If "escalating" is the only way to do that, then yes please.

What a frustrating system.

[Daniel0210]

@enedsgnik 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later or tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thank you for escalating this. We have sent enedsgnik another invite to chat 🙂 
 

[Greenfingers001]

Update – Thanks for opening the chat. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[enedsgnik]

Thanks. Just re-tested. The phone now seems to be working following the visit of your engineer, despite the fact that he said it was likely to take 3 weeks. So I don't know if it has been a temporary or a permanent fix.

The other problem I raised in the online chat with Sky, regarding poor TV reception and wifi in parts of the house remains a problem despite me following recommended actions.

[Daniel0210]

---

@enedsgnik wrote:

The other problem I raised in the online chat with Sky, regarding poor TV reception and wifi in parts of the house remains a problem despite me following recommended actions.

---

@enedsgnik 

It might be beneficial to start a new thread on that issue on the Broadband board.