I want to retain my land line number

[Eddie444]

I have just moved to Sky (as recommended by Now TV my previous supplier which is a Sky company) I was informed that my landline number would remain the same by Now Tv and the engineer who completed the installation.

I now find that I have new landline number. My original number is still functioning on the land line how do I get this number transferred to my new Sky account?

Can anybody help out with this please?

[Mark39]

@Eddie444 I vaguely remember seeing posts indicating that it's not technically possible to keep you  number when moving from Now to Sky.

If you specifically asked to keep it, I'd suggest giving Sky a call (you can call on 150) to complain. If it can be done, Sky has 31 days since you switched to get your old number back - but it will mean cancelling and starting again.

[Eddie444]

Hi Mark39,

Thanks for the reply. I have tried to sort this out with Sky and apparently in this new, modern age, click of the mouse, existence it is impossible - even though Sky and Open Reach are connected. The reason seems to be that Sky used City Fibre to connect the fibre line.

I have found another supplier but that takes a lot of faffing around. I think its ridiculous that both NOW and Sky can mis-represent and mis-sell this way.

[TimmyBGood]

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@Eddie444 wrote:

The reason seems to be that Sky used City Fibre to connect the fibre line.

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That's not entirely accurate: you've presumably been provisioned on the private CityFibre optical data network, with which Sky Broadband now has a carriage deal running alongside their much longer-established Openreach/BT Wholesale arrangements.

I'm afraid that Now Broadband to Sky Broadband transitions have always had a distinct possibility of complication regarding retention of a landline number (as repeatedly posted in this forum) and Now to Sky via CityFibre is another layer of potential issues.

[do-nowt]

My mum is with NOWTV/NOW for ADSL broadband and landline (a number she has had for decades), and we had an email from NOW about phoning to discuss options for moving to a digital landline. I called the number in the email (freephone ending 1171, they answered as NOW) and spoke to a disinterested Indian lady, explained the landline number is important to my mum and she wants to keep it - and was told "Sky cannot keep the number when you move from NOW". I double checked as they are the same company, and keeping the number is extremely important... but no Sky cannot keep the number, so move to a competitor! I asked if we would have to pay early termination charges and she said no. Quite a short call, the lady was quite abrupt - why not just say that in the email and save us the trouble of a call!

At least she was upfront about losing the landline number!