0

Discussion topic: I want to disconnect my house phone what to get in touch with a engineer

Reply
This message was authored by: Peter2014

I want to disconnect my house phone what to get in touch with a engineer

 

 

Reply

All Replies

Avatar for Peter2014
Level 1 icon
Topic Author
This message was authored by: Peter2014

Re: I want to disconnect my house phone what to get in touch with a engineer

I want to disconnect my house phone as soon as possible if not I will cancel my subscription and debit I'm calling you for a few weeks and no answer to anyone or any numbers. 

This message was authored by: Mark39

Re: I want to disconnect my house phone what to get in touch with a engineer

Posted by a Superuser, not a Sky employee. Find out more

Unless you have a fibre optic cable to your home your broadband service is delivered via the phone line, so you would lose both.

 

Better to just unplug your phone.

This message was authored by: Daniel0210

Re: I want to disconnect my house phone what to get in touch with a engineer

Posted by a Superuser, not a Sky employee. Find out more

@Peter2014 

Make sure you're on the Sky Pay As You Talk tariff (call Sky if you're not). That way if you make no calls there are no Sky Talk charges.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: MarkGoldsmith

Re: I want to disconnect my house phone what to get in touch with a engineer

Posted by a Superuser, not a Sky employee. Find out more

@Peter2014 wrote:

 I will cancel my subscription and debit 


Cancelling the direct debit is the worse thing you can do. That would prevent you being able to pay your monthly bill, which would make you in breach of contract and would negatively affect your credit rating.

 

What issue are you having when you are calling Sky? Personally i've never had an issue when i've needed to call Sky, expect perhaps having to wait on hold for 15-20 minutes until an advisor was free.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by: TimmyBGood

Re: I want to disconnect my house phone what to get in touch with a engineer

Posted by a Superuser, not a Sky employee. Find out more

@Peter2014 

 

Just unplug it?

 

You cannot cancel the 'line rental' element of the subscription while continuing to receive terrestrial broadband: online articles on saving money that way are fundamentally misleading.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply