I no longer have a BT landline just Sky. It has suddenly gone very faint

[Beatrice5]

I no longer have a BT connection, just Sky.  I use a BT phone which has facility for hearing aids allowing me to increase volume whixh has worked well but last week that control stopped and I can only hear a distant voice I cannot really hear.   They can hear me enabling me to say use my mobile if you know it.  I am 95 so you cant expect me to be good at technical details

[Greenfingers001]

Hi there @Beatrice5  , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147