Discussion topic: I have transferred my phone set to Sky, however I have no phone line to call out or receive calls

This message was authored by: TSP · ‎10 Nov 2022

I transferred my phone service to Sky on Tuesday. Since that time I have been unable to make or receive calls. I have tried to contact Sky approximately 20plus times but the wait is over 40 minutes. I am disabled and have my 86 year old mother living with me so the situation is pretty dire. Thankfully, I didn't change my mobile carrier

This message was authored by: Mark39 · ‎10 Nov 2022

Does your broadband Hub have a Voice light which is lit?

If so your phone needs to be plugged into the Hub. The wall sockets won't work. Have you got it set up correctly?

This message was authored by: KevNewMedia · ‎11 Nov 2022

Hi @TSP

Welcome to the Sky Community.

Can I ask if you are registered with our accessibility service? If not, you can find details on how to contact them by clicking here. My colleagues will be happy to help and get you up and running.

Thanks
Kev
Community Manager

Discussion topic: I have transferred my phone set to Sky, however I have no phone line to call out or receive calls

I have transferred my phone set to Sky, however I have no phone line to call out or receive calls

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Re: I have transferred my phone set to Sky, however I have no phone line to call out or receive call

Re: I have transferred my phone set to Sky, however I have no phone line to call out or receive call

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