I have no phone line from my main phone line

[Jy2]

My mainline phone has gone completely dead over the last couple of weeks. I have used my mobile but I am of a senior age and want backup of mainlinephone. I checked the line with my friends independent corded phone but still showing No Outside Line. I than presumed it is an outside fault. I tried phoning my landline from mobile and it is sayjing USER BUSY. Can you help me please. Thank you Mrs Jill Read

[Daniel0210]

@Jy2 

Any recent changes to your package? Is your broadband working okay? 

[Rob_123]

same issue for me, i discover today... I've recently switched broadband to Virgin but i didnt anticipate them cancelling my phoneline too!

Annoyingly, virgin have somehow screwed up my mobile number too so i actually cant speak to ANYone unless it's wifi!

[Mark39]

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@Rob_123 wrote:

same issue for me, i discover today... I've recently switched broadband to Virgin but i didnt anticipate them cancelling my phoneline too!

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Sky don't provide a landline service only. If you switch broadband to another provider, you're switching your landline too, unless you ordered Virgin's broadband only. In that case your Sky landline would be cancelled.

[Daniel0210]

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@Rob_123 wrote:
I've recently switched broadband to Virgin but i didnt anticipate them cancelling my phoneline too!

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@Rob_123 

Inevitable really as Sky Broadband and Sky Talk landline have been bundled together for years. 

[TimmyBGood]

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@Rob_123 wrote:

same issue for me,

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Not the same issue at all: you (unwittingly) cancelled the voice service yourself.  Split provision where broadband and voice calls are from different providers is obsolete: Sky is an ISP and has no separate phone capability for either supply or billing, as is the case for almost everyone else in the business apart from legacy BT accounts.