I cannot make or receive calls on my landline although my broadband is working.

[Rita79]

I am sorry but I think I need to speak to someone in person as I am not having any success.   Please send me a number that I can ring from my mobile

[Daniel0210]

@Rita79 
You can call Sky free by dialling 150 from a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Mark39]

@Rita79 welcome to the Community! Are you new to Sky Talk (landline) and Broadband?

If so, is your phone plugged into your broadband Hub? Do you have a white Hub or the black one?