10 Aug 2022 05:50 PM
I have tried sky help but to no avail, not having a mobile I am screwed in the case of an emergency.
Any help would be gratefully received
10 Aug 2022 06:06 PM
Posted by a Superuser, not a Sky employee. Find out more@gambler2022Could you please run through the instructions in the link below. If this does not give you the ability to book an engineer come back to us.
https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line
10 Aug 2022 10:46 PM
Posted by a Superuser, not a Sky employee. Find out more@gambler2022 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will most likely happen sometime tomorrow, being the 11th August.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
11 Aug 2022 11:51 AM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
11 Aug 2022 02:10 PM
Thank you
Not sure how sky will get in touch as when I signed up to the community it wouldn't let me use my sky email instead I had to use an old email address and the company are no lonnger live.
11 Aug 2022 02:12 PM
Posted by a Superuser, not a Sky employee. Find out more@gambler2022If you look at the link that I posted it shows you what to look out for.
11 Aug 2022 09:54 PM
Thank you, I have sent a message, and hope to get this resolved as soon as possible
13 Aug 2022 05:55 PM
Posted by a Sky employeeUpdate - After a private chat this has been raised to the Network escalations team to investigate further.
17 Aug 2022 10:35 AM
Openreach have just been and sorted out my problem, even though Sky did 2 line tests which came back with no fault it turned out to be an issue at the exchange .
Just like to thank all who helped.
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