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Discussion topic: I am unable to make or receive calls on my landline and have no dialling tone

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This message was authored by gambler2022 This message was authored by: gambler2022

I am unable to make or receive calls on my landline and have no dialling tone

I have tried sky help but to no avail, not having a mobile I am screwed in the case of an emergency.

Any help would be gratefully received

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This message was authored by Highlinder This message was authored by: Highlinder

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Superuser, not a Sky employee. Find out more

@gambler2022Could you please run through the instructions in the link below. If this does not give you the ability to book an engineer come back to us.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Superuser, not a Sky employee. Find out more

@gambler2022 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will most likely happen sometime tomorrow, being the 11th August.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

gambler2022
Topic Author
This message was authored by gambler2022 This message was authored by: gambler2022

Re: I am unable to make or receive calls on my landline and have no dialling tone

Thank you 

Not sure how sky will get in touch as when I signed up to the community it wouldn't let me use my sky email instead I had to use an old email address and the company are no lonnger live.

This message was authored by Highlinder This message was authored by: Highlinder

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Superuser, not a Sky employee. Find out more

@gambler2022If you look at the link that I posted it shows you what to look out for.

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gambler2022
Topic Author
This message was authored by gambler2022 This message was authored by: gambler2022

Re: I am unable to make or receive calls on my landline and have no dialling tone

Thank you, I have sent a message, and hope to get this resolved as soon as possible

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Sky employee

Update - After a private chat this has been raised to the Network escalations team to investigate further.

gambler2022
Topic Author
This message was authored by gambler2022 This message was authored by: gambler2022

Re: I am unable to make or receive calls on my landline and have no dialling tone

Openreach have just been and sorted out my problem, even though Sky did 2 line tests which came back with no fault it turned out to be  an issue at the exchange .

 Just like to thank all who helped.

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