0

Discussion topic: I am unable to make or receive calls on my landline and have no dialling tone

Reply
This message was authored by gambler2022 This message was authored by: gambler2022

I am unable to make or receive calls on my landline and have no dialling tone

I have tried sky help but to no avail, not having a mobile I am screwed in the case of an emergency.

Any help would be gratefully received

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Superuser, not a Sky employee. Find out more

@gambler2022Could you please run through the instructions in the link below. If this does not give you the ability to book an engineer come back to us.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Highlinder This message was authored by: Highlinder

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Superuser, not a Sky employee. Find out more

@gambler2022 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat. This will most likely happen sometime tomorrow, being the 11th August.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

gambler2022
Topic Author
This message was authored by gambler2022 This message was authored by: gambler2022

Re: I am unable to make or receive calls on my landline and have no dialling tone

Thank you 

Not sure how sky will get in touch as when I signed up to the community it wouldn't let me use my sky email instead I had to use an old email address and the company are no lonnger live.

This message was authored by Highlinder This message was authored by: Highlinder

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Superuser, not a Sky employee. Find out more

@gambler2022If you look at the link that I posted it shows you what to look out for.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
gambler2022
Topic Author
This message was authored by gambler2022 This message was authored by: gambler2022

Re: I am unable to make or receive calls on my landline and have no dialling tone

Thank you, I have sent a message, and hope to get this resolved as soon as possible

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I am unable to make or receive calls on my landline and have no dialling tone

Posted by a Sky employee

Update - After a private chat this has been raised to the Network escalations team to investigate further.

gambler2022
Topic Author
This message was authored by gambler2022 This message was authored by: gambler2022

Re: I am unable to make or receive calls on my landline and have no dialling tone

Openreach have just been and sorted out my problem, even though Sky did 2 line tests which came back with no fault it turned out to be  an issue at the exchange .

 Just like to thank all who helped.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion