I am told to call SKY on my land line which has been off now almost a week. We were promised an engi

[Sa47Co44]

Where is the promised engineer supposedly to attend my property. Are SKY,, to quote Sir Robert Armstrong being economical with the truth. I have been without a landline for almost a week now. What am I paying for. Absolutely shocking customer relations and I am considering making my complaint to "OFCOM" the regulatory body for telecommunications. I have been a customer of Sky for many years now broadband and television and expect better service than that which I am presently getting with SKY talk

[caesarome]

You are only talking to other Sky customers here and not Sky support so can you start at the beginning. I take it you reported this fault o Sky and if so what did they say, was a fault found outside of your property and an Openreach enginner was booked in ?

[Mark39]

@Sa47Co44 Openreach own and manage the telephone infrastructure. Neither Sky nor any other provider has control over Openreach's timescales. They usually attend in 2-5 working days, so to be without a service for almost a week is not uncommon. It will be longer if Openreach determine after their initial attendance that further work is required to investigate and resolve the problem.