I am getting "please check line cord" on my cordless phone.

[jacksanday]

I have checked all the cables, filters, etc, and bought a new corded landline phone which I connected to the master phone socket but got nothing, I can't seem to find a way to speak to Sky about the problem without using a phone, I would be very grateful if some of you guys out there could help me. 

[Highlinder]

@jacksanday  Does the Sky router have a voice light on it?

[jacksanday]

Thanks for replying, No, I don't have a voice light on my router, I should have also said that Broadband is working fine without problems.

[Highlinder]

@jacksanday  Can you run through the steps in the link below and if it says that you have to call just come back and let us know.

https://www.sky.com/help/articles/fix-phone-problems-start 

[jacksanday]

Ok, I will try that.

[jacksanday]

Yes it says to call, I will be signing of now but will continue tomorrow, thanks again for your help.

[Highlinder]

@jacksanday I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[jacksanday]

Thank you once again for your reply, I will hopefully here from Sky tomorrow.

[Tom-W19]

Thanks for escalating. We've sent an invite to jacksanday.

[jacksanday]

Thank you all for your help, a line fault was found and Openreach will fix it on Monday, i will give an update after that.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[jacksanday]

The Openreach Engineer has now fixed the problem and phones are working again, many thanks for all the help from the Sky Community.