How do i report a lineline fault. Broadband is working fine. I have loud buzz on line and cannot rec

[Whiz1964]

• How do i report a lineline fault. Broadband is working fine. I have loud buzz on line and cannot rec

[Mark39]

Your post appears incomplete, but the first thing to try is Sky's connection test here, even if your Broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

[Whiz1964]

I have tried all the fixes on help topics. Nothing works and diagnostic come back as all is ok

[caesarome]

@Whiz1964 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Whiz1964  an invite to chat.