0

Discussion topic: How do I cancel my land line

Reply
This message was authored by Janet19701 This message was authored by: Janet19701

How do I cancel my land line

I wanted to no how I cancel my land line 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: How do I cancel my land line

Posted by a Superuser, not a Sky employee. Find out more

Do you have broadband from Sky because if so you can not cancel it but you can call them to be asked to be put on the PAYG package so if you make no calls then there are no additional charges. 

 

The number to call Sky on is 150.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do I cancel my land line

Posted by a Superuser, not a Sky employee. Find out more

@Janet19701 

 

'Cancel an unused landline to save money' is misguided advice frequently found online: terrestrial broadband requires the data circuit provided by copper 'phone line' cable or optical fibre to function at all, and rental of this is typically part of the broadband subscription fee and cannot be removed.

 

As @caesarome indicates, what does make sense is to remove a bundled voice call add-on if one is in place but isn't being used: for Sky those would be 'Evenings & Weekends Extra', 'Anytime Extra' or 'International Extra'.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Kawasakivn900 This message was authored by: Kawasakivn900

Re: How do I cancel my land line

I have two lines into the house one for broad band the other for the land line. I dont use the land line, not in 7 years. I understand that i am paying a line rental fee of £19 a month but do not need it?

 

This message was authored by Mark39 This message was authored by: Mark39

Re: How do I cancel my land line

Posted by a Superuser, not a Sky employee. Find out more

@Kawasakivn900 wrote:

I have two lines into the house one for broad band the other for the land line. I dont use the land line, not in 7 years. I understand that i am paying a line rental fee of £19 a month but do not need it?

 


Sky Broadband and Sky Talk are bundled together on the same line. Line rental is included as part of your Sky Broadband service. You won't be paying any extra for Sky Talk, providing you don't have a call package.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: How do I cancel my land line

Posted by a Superuser, not a Sky employee. Find out more

@Kawasakivn900 wrote:

I have two lines into the house one for broad band the other for the land line.

 


Sky have never offered voice calls without broadband, so any such line would presumably be from a different provider.

 

If you have a live optical circuit which replaced a copper connection then there shouldn't be any billing on the latter.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion