Hi, I have a check phone line display

[Gemini43]

I have a check phone display on my phone and this has happened a few times before, the company had to come out and sort the phone cable outside but now it has happened again and nobody has came.

[Mark39]

Have you made any recent changes to your phone/broadband subscription or has this,happened 'out of the blue'?

Does your phone plug into the normal wall socket or into your broadband Hub?

[Gemini43]

@Mark39 hi it has happened out of the blue , I haven't made any changes recently but this has happened before, the phone line company had to fix a cable outside.

[caesarome]

Have you reported the fault to Sky or ran this line test:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app.

[Gemini43]

Hi I have ran the line test and nothing has worked & I am also unable to get hold of sky.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Gemini43 an invite to chat 🙂 

[Mr+Flibbles+86]

Update - A fault was detected after testing the line and an engineer has been booked to resolve.