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Discussion topic: Handset showing line cord error. Unable to make or receive calls

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This message was authored by: CC108

Handset showing line cord error. Unable to make or receive calls

Handset showing line cord error. Unable to make or receive calls. Have tried all the suggested fixes 

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This message was authored by: Daniel0210

Re: Handset showing line cord error. Unable to make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@CC108 

Have you another means of reporting this to Sky? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: CC108

Re: Handset showing line cord error. Unable to make or receive calls

The virtual assistant was zero help. Will try to call sky tomorrow when I have a spare hour to spend and once I've charged up my mobile 

This message was authored by: Daniel0210

Re: Handset showing line cord error. Unable to make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@CC108 

We can get you help on here if you wish but it won't be til tomorrow either. Let us know. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: CC108

Re: Handset showing line cord error. Unable to make or receive calls

That would be great thanks 

This message was authored by: Daniel0210

Re: Handset showing line cord error. Unable to make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@CC108 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for CC108
Level 1 icon
Topic Author
This message was authored by: CC108

Re: Handset showing line cord error. Unable to make or receive calls

Thank you Daniel 

This message was authored by: Lisa-P1987

Re: Handset showing line cord error. Unable to make or receive calls

Thanks for escalating this. We’ve sent @CC108 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by: Addie15

Re: Handset showing line cord error. Unable to make or receive calls

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

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