This discussion topic has been answered Discussion topic: Giga fast install with Sky Max Hub - Phone Does not Work
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Message posted on 01 Aug 2024 10:24 PM
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I had full fibre installed today with the Sky Max Hub (The white one with one light) - Previously my phone, which is a normal non-digital one- plugged into the back of the hub. I did not think to ask the engineer but there is no dial tone to my phone. Broadband works fine. Not sure what I need to do. They installed a small modem which has an ethernet cable to the router. The old box is still ther with nothing plugged in.
Any advice welcome. Thank you
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Message posted on 01 Aug 2024 11:46 PM
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@Dan+MonaghanSometimes it can take up to 24 hours for the phone to kick in. Have you re-started the router at all to see if the voice side will kick in?
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Message posted on 01 Aug 2024 11:46 PM
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@Dan+MonaghanSometimes it can take up to 24 hours for the phone to kick in. Have you re-started the router at all to see if the voice side will kick in?
If you have found this solution helpful please tick this as the answer.
Message posted on 01 Aug 2024 11:48 PM
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Re: Giga fast install with Sky Max Hub - Phone Does not Work
i havent rebooted as the engineer said i shouldnt reboot it for 10 days whilst it settles down.
i'll perhaps see if it fixes itself overnight and if not try a reboot .
thank you
Message posted on 02 Aug 2024 12:01 AM
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Re: Giga fast install with Sky Max Hub - Phone Does not Work
@Dan+Monaghan That information is for older FTTC and not FTTP about leaving it for 10 days.
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