Discussion topic: Do sky sell Battery Backup packs for their VOIP telephone service?
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Message posted on 28 Oct 2022 09:31 PM
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Do sky sell Battery Backup packs for their VOIP telephone service?
I recently suffered a Sky fault which resulted in me having no phone service for 24 hours and no internet for about 18 hours. I'm a new customer of Sky's with newly installed Fibre to the Property. I've read the article from Sky regarding VOIP but it doesn't say whether they sell battery back-up.
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Message posted on 28 Oct 2022 09:58 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
@Wooden+Top wrote:
but it doesn't say whether they sell battery back-up.
They don't sell this.
Is your service up and running again now ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 28 Oct 2022 10:03 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
No, not at the moment. Whether or not that might change in the future, I don't know.
Even if they did, it would, of course, only provide a backup in the event of a power outage. It wouldn't help if your broadband was down.
Message posted on 31 May 2025 03:45 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
Yes, it would still help if the broadband was down. This is not how they work. You said that if there was a power outage it would work, yet when there's a power outage, then your broadband is down too!
These battery backups are constantly attached to the landline phone, albeit it has to be a digital corded phone, not a handset phone with a battery charging base and AA/AAA batteries needed also. The phone then essentially becomes a mobile phone, as such, with a mobile number if the power supply or broadband is down. Because the battery back up is constantly plugged in, then there will be a full charge available if the electricity went off, so you could at least contact someone to come to your aid or emergency services if required.
I'm disabled with very complex needs, so I can't adhere to the government's carer help, albeit that I am entitled to it, so because I don't have a carer, I don't get a care alarm and therefore can't get a battery backup from Sky, yet when I contacted their Accessibility Team, they couldn't tell me what actually WAS available from Sky as I wanted to see if u could change my package that I had just ordered! Virgin Media and BT in NI were able to offer me this backup for free, or for a price if I hadn't have qualified, but their customer service is atrocious in both companies and their deals are too expensive for me to afford after any initial new customer deals, so I decided to go back to Sky and just hope for the best that I never need the battery backup or that someone comes looking for me if there's a power cut or don't contact them in a few days!! 😱
Message posted on 31 May 2025 04:01 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
@Bob-32 things have moved on since 2022! We've seen a couple of examples of the UPS backup system Sky provides to vulnerable customers.
They're unsophisticated and simply provide power for the broadband Hub for a couple of hours in the event of a power outage.
Sky VOIP requires use of a standard analogue corded phone or cordless DECT phone. A digital VOIP phone won't work with Sky's system.
Message posted on 31 May 2025 06:17 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
This was yesterday and today that I was talking to Sky, so they haven't moved any further since 2022.
Power to the broadband hub is not what I'm referring to, or the person that originally posted this thread. It does what I said in my previous post. But could you tell me where to find the examples of Sky's UPS backup systems anyway please as I'd be interested in having a look.
Do you mean through the copper based phone lines when u say "analogue" phone? The copper lines could still use VOIP phones when the connection was into the router, but the copper lines are becoming totally obsolete this year and anyone that wants broadband has to take a fibre line...sorry, "digital" was a bad word to use as the digital handsets, not fibre enabled digital handsets, could also be used plugged in straight to the copper phone line box. You CAN get a corded fibre enabled phone that plugs into the router with no need for AA/AAA batteries either as this is what I've had for the past 18 months but have to give it up as I've now changed suppliers back to Sky from Virgin Media as VM packages are not in my available budget after their initial new customer offer.
Sky just don't offer the battery back up, as far as I could ascertain from talking to various customer service people in Sky, even though it is a law requirement....there must be a loophole somewhere that they can just say that they can't offer their services then...cos that's what I was told. I think the only way around it for me, is to see if I can buy a separate phone with a battery back up from another company as I know they offer them for sale without having to rent the phone line too.
Message posted on 31 May 2025 08:53 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
So far as I'm aware Sky have only ever provided a UPS capable of powering a broadband Hub, and thereby their internet calls landline service in the event of a power outage.
They haven't, to my knowledge, provided a backup service for a broadband outage.
Message posted on 31 May 2025 10:31 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
It doesn't matter. U would need to see it to understand what I'm talking about cos I'm not explaining it correctly then....take out the broadband etc components of the conversation and think of it a mobile phone that has a dead battery and it can be charged again by a fully charged power bank if the electricity goes off.
Message posted on 31 May 2025 10:41 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
You're right, I don't understand what you're referring to.
You can't take the broadband Hub out of the equation, as it's only via the Hub that the landline service is provided. The Hub is the only way to connect to Sky's VOIP landline service.
Message posted on 31 May 2025 10:49 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
I just meant to take it out of the equation so I could explain it a bit better.
The broadband and VOIP will be out of the equation if there's a power cu anyway....this just turns the landline phone into a basic mobile for voice calls....no internet or any other features.
Message posted on 02 Jun 2025 08:21 AM - last edited: 02 Jun 2025 08:35 AM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
@Bob-32 wrote:
....this just turns the landline phone into a basic mobile for voice calls....
That's not possible unless the phone hardware has cellular components and either SIM or eSIM functionality. Just a battery won't do it.
BT/EE Broadband offers such hardware as an optional add-on when subscribing or for later purchase as failover for their proprietary 'Digital Voice' service: Sky Broadband has no equivalent.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 02 Jun 2025 10:46 PM
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Re: Do sky sell Battery Backup packs for their VOIP telephone service?
Thank u TimmyBGood!
Yes, this is exactly what I have that was supplied by Virgin Media. I can't fathom why Sky doesn't offer this when BT, EE and VM have it. Gosh, they're losing so many customers due to this. I don't know how the 'untech' elderly is gonna cope when the copper lines get turned off totally...I know many elderly people who can hardly use their landline phone, never mind having a mobile n then if they wanted something like this installed, it's gonna cost them a fortune, cos are they not gonna have to get fibre broadband installed to their property (which is free at the minute), pay for a fibre connection AND then pay for the landline feature, and, if there's nothing medically wrong with them to get the backup for free, pay for this as well??!?! Their landline phone cost would at least triple in an instant! They shouldn't be allowed to turn the copper lines off. I realize why they are....costs too much money to keep them on and maintain them when most of the population are now using fibre, but they've seen this coming for SOOO many years, that they shoulda come up with a solution! Fibre lines have been in the telegraph poles throughout the UK for 30+ years now, maybe even way more than that (info from a BT technician who installed them way back then n is now 80 years old and left the company almost 30 years ago!). It's just a ££££ thing....always is!! 😱😔🤬
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