15 Oct 2024 11:46 AM
It seems that Sky Ireland are in even deeper problems than they are admitting to, we migrated from FTTC to FTTH on September 24, and the broadband came up with no issues as such, but VOIP is another story, they can't get it working fully, we had national and mobile after a couple of days, and outgoing international calls, which is a lot longer than it should have been, but we are still unable to receive incoming international calls from family, which is now beyond a joke, 3 weeks and counting, and more calls with support than I care to think about.
Now, to add insult to injury, they've cancelled our Talk package, as it seems their software was faulty, and didn't properly set up the VOIP, so the plan was to cancel Talk, and then set it up again, in the hope that now the software has been updated, it would correctly provision the service.
Only one MAJOR problem, having cancelled our Talk service late yesterday afternoon, we now have NO landline service at all today, and I've just had a call from support, there's a problem in the back end configuration that's preventing them from putting an order for Talk into the system, and they don't have a fix time on this, it seems they're not completely sure what's wrong, so don't know what the fix is, or how long it will take, but we're talking days rather than hours.
Less than impressed would be putting it mildly, this was supposed to be a seamless transparent upgrade, it's been far from that, the stress of trying to get this sorted out, on top of the hassles of getting Sky mobile up and running has been only incredible, made worse by having to try and explain what's wrong to people in India who don't have a clue about Ireland, let alone the issues that are wrong with the systems, and to make it worse, it seems that Sky Mobile Ireland is not getting roaming data correctly, unless I change the settings to use the UK settings while abroad. Clearly, a number of people have not just made a few mistakes, they don't understand the technology they're working with, and at this stage, that's more than worrying, and it's going to be very likely that I will pull the plug on this shambles and move to an alternative supplier who DO know what they're doing, as Sky Ireland clearly do NOT have a clue how to do the basics.
If we'd migrated from another service provider, I could perhaps understand that it might not be quite so easy, but as we were already with Sky, it should have been the easiest change going, no other suppliers involved, but clearly, Sky Ireland have made a monumental shambles of this changeover, and the end user is the one that suffers.
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