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Discussion topic: Do I need special phones for making calls through broadband?

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This message was authored by Bec154 This message was authored by: Bec154

Do I need special phones for making calls through broadband?

Hello

We've recently moved house, and when I phoned to set up our sky service to our new house, were advised that we would be on sky talk internet calls.  I was advised that our house phones would just need to be connected to the router instead of into the wall, and the only concern is that we wouldn;t be able to phone the emergency services using our landline during a power cut, and I answered to say that wouldn't be a problem as we also have mobiles.  There was no mention of us needing to change or upgrade our current house phones.

 

Fast forward a fortnight to our broadband being connected - I have plugged our main phone into the "UK" socket on the back of the router as directed, but it's not working.  There's just no dial tone and calls don't connect.  I called into currys yesterday to see if there's an adapter I need, but they couldn't advise?

 

Has anyone else had the same problem & be able to offer any advice? Thanks in advance

 

 


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Do I need special phones for making calls through broadband?

Posted by a Superuser, not a Sky employee. Find out more

Probably best to speak to Sky. Give them a call, or if you prefer I can flag ypur post here to them and they may be able to chat privately with you via the forum either later today or tomorrow.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Do I need special phones for making calls through broadband?

Posted by a Superuser, not a Sky employee. Find out more

A standard phone should be fine. Is the 'Voice' light on your broadband Hub lit green?

Bec154
Topic Author
This message was authored by Bec154 This message was authored by: Bec154

Re: Do I need special phones for making calls through broadband?

Thanks for the quick reply!

 

Yes, all 4 lights on the router are green

This message was authored by Mark39 This message was authored by: Mark39

Re: Do I need special phones for making calls through broadband?

Posted by a Superuser, not a Sky employee. Find out more

The first thing to try is restarting your Hub by switching off at the plug for 30 seconds or so.

Bec154
Topic Author
This message was authored by Bec154 This message was authored by: Bec154

Re: Do I need special phones for making calls through broadband?

Thank you.  I've just tried that but it's no different.  Our phones are BT2700 if that makes any difference?

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Do I need special phones for making calls through broadband?

Posted by a Superuser, not a Sky employee. Find out more

Probably best to speak to Sky. Give them a call, or if you prefer I can flag ypur post here to them and they may be able to chat privately with you via the forum either later today or tomorrow.

Bec154
Topic Author
This message was authored by Bec154 This message was authored by: Bec154

Re: Do I need special phones for making calls through broadband?

That would be great if you could flag it for me please? Thanks for all your help

This message was authored by Mark39 This message was authored by: Mark39

Re: Do I need special phones for making calls through broadband?

Posted by a Superuser, not a Sky employee. Find out more

OK, look out for the blue/red chat 'bubble' on this page. Replies aren't synchronous, so just go about your day and check in from time to time for a response from Sky.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Do I need special phones for making calls through broadband?

Posted by a Sky employee

Thank you for escalating this. We have sent Bec154 an invite to chat 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Do I need special phones for making calls through broadband?

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
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