33

Discussion topic: Dial tone, but "number dialed not recognised" and ringing from mobile??

Reply
Reply
This message was authored by Mark39 This message was authored by: Mark39

Re: Dial tone, but "number dialed not recognised" and ringing from mobile??

Posted by a Superuser, not a Sky employee. Find out more

@katyakita wrote:

I have now been told it is an openreach issue and I have to go through the motions to be passed back to sky.


Can you clarify what this means? Who have you been dealing with?

This message was authored by katyakita This message was authored by: katyakita

Re: Dial tone, but "number dialed not recognised" and ringing from mobile??

@Mark39 I called 150 and they told me it's an open reach issue. But I was told that before and advised to "upgrade" to VOR, so I did. It hasn't resolved the issue. 

Sky have passed me to open reach again, but I know they will say the line is fine!!! 

I just want/need to use my landline. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Dial tone, but "number dialed not recognised" and ringing from mobile??

Posted by a Superuser, not a Sky employee. Find out more

@katyakita wrote:

@Mark39 I called 150 and they told me it's an open reach issue. But I was told that before and advised to "upgrade" to VOR, so I did. It hasn't resolved the issue. 

Sky have passed me to open reach again, but I know they will say the line is fine!!! 

I just want/need to use my landline. 


You mean Sky has reported the fault to Openreach?

This message was authored by katyakita This message was authored by: katyakita

Re: Dial tone, but "number dialed not recognised" and ringing from mobile??

@Mark39 @Yes, again.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion