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Discussion topic: Dead landline but broadband fine

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This message was authored by sar10 This message was authored by: sar10

Dead landline but broadband fine

@GD1 Good morning. From yesterday afternoon my landline has been stone dead but my broadband is fine. This happened before in April – twice – although Sky couldn’t find a fault to begin with it proved to be a ‘local outage’ each time, so I’ve done the test which shows everything working fine but of course doesn’t mention the landline. Following the whole Sky Talk problem-solving procedure to the end it finally only gives you the choice of a phone number to ring – not helpful when it’s not working – or Sky Community. I know nobody, however expert & helpful, can fix a dead phone line from afar, but could anybody advise me how to report this to Sky? They insist everything else be done online so why not this? Or have I simply failed to find the link? I’ll be extremely grateful to anyone who can help.

Thanks & here’s hoping ….


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Dead landline but broadband fine

Posted by a Superuser, not a Sky employee. Find out more

@sar10 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

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